Account Deletion Request

Last updated: October 4, 2026

This page explains how users of MwaiBoard can request removal of their personal sign-in account or closure of an entire organization workspace, and how related data is handled. The mobile apps and website use the same accounts.

Remove your membership (most users)

If you are a board member or staff user invited by your organization, your administrator controls access to the workspace. You can ask them to remove your membership when you should no longer have access.

You may also email us if your administrator is unavailable or you need help:

1. Send email to support@mwaiboard.com with the subject line: Account Deletion Request.
2. Include your full name, the email address you use to sign in, and your organization name.
3. We will verify your identity and coordinate with your organization administrator when needed.

Close an entire organization workspace

Only the organization administrator (the person who registered the workspace) can request full closure.

1. Email support@mwaiboard.com from the administrator’s registered work email with the subject line: Organization Closure Request.
2. Include the organization name and confirmation that all members should lose access.
3. Cancel any active paid subscription on the website before or as part of the request, if one exists.

Data deleted after an approved request

• Your sign-in credentials and ability to access the app and website.
• Your user profile and membership link to the organization, when removal applies to you individually.
• Notification settings and tokens linked to your devices.
• For an approved organization closure: the workspace, its member accounts and the organization's data.

Data that may be kept

• Content you added to the workspace belongs to your organization and stays in its records unless your administrator deletes it. This does not apply when the whole workspace is closed.
• Subscription, invoice, and payment records handled by our payment providers, kept as long as required for tax, accounting, and fraud prevention.
• Security, audit, and signup-abuse logs for a limited period where needed to protect the service and comply with law.
• Routine backups may keep copies until they are overwritten.

Processing timeline

• We verify requests within 7 business days.
• After verification, we delete the data within 14 days, except what we must keep for legal and billing reasons.
• Organizations should download any records they need to keep before requesting deletion.

Contact

Account deletion and related questions: support@mwaiboard.com